GetHOADocs

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of GetHOADocs's ("we," "us," or "GetHOADocs") platform ("Platform"), including all services related to our HOA document lookup and delivery services. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.

2. Service Description

GetHOADocs provides services to help users locate, request, and obtain Homeowners Association (HOA) documents including but not limited to:

HOA bylaws, covenants, conditions, and restrictions (CC&Rs)
Financial documents such as budgets and financial statements
Meeting minutes and resolutions
Insurance information
Resale certificates and disclosure documents
Architectural guidelines and forms

We facilitate the process of obtaining these documents from HOAs and management companies as a service to real estate professionals, homeowners, buyers, and other parties who require this information.

3. Account Creation and Eligibility

User Accounts: To use our services, you must create an account by providing accurate and complete information as requested in our registration process.
Account login is authenticated via your email and password or through supported third-party providers.
Organizations: Real estate offices, title companies, and other businesses may create organizational accounts with designated administrators who can manage user access within their organization.

By creating an account, you represent that you are at least 18 years old and capable of entering into a legally binding agreement. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Use of the Platform

Authorized Use: You agree to use the Platform only for lawful purposes and in accordance with these Terms. You may not use the Platform in any way that violates applicable laws or regulations.
Jurisdictional Use: The Platform is intended for users located in the United States. Documents are provided specifically for properties within the United States based on availability. GetHOADocs reserves the right to restrict access to the Platform at any time and in any jurisdiction.
License to Use the Platform: GetHOADocs grants you a limited, non-exclusive, non-transferable, and revocable license to use the Platform in compliance with these Terms.
Prohibited Activities: You agree not to engage in any activities that may interfere with the proper operation of the Platform, circumvent any security measures, or infringe upon the rights of other users.

5. Document Orders and Fees

Document Requests: When you submit a request for HOA documents, you are authorizing GetHOADocs to act on your behalf to contact the relevant homeowners association, management company, or other document custodians to obtain the requested documents.
Fees and Charges: The fees for our services are clearly displayed before you submit your order. These fees may include our service fees as well as any fees charged by the HOA or management company for document production. Additional fees may apply for expedited processing or special requests.
Payment Terms: Payment is required at the time of order. We accept major credit cards and other payment methods as indicated on our Platform. For business accounts, we may offer invoicing options subject to credit approval.
Organization Accounts: Real estate offices, title companies, and other professional organizations may establish organization accounts with multiple users. Organization administrators can manage user access, view order history for all users within their organization, and may qualify for volume-based pricing. Contact our sales team for more information on organization account benefits.

6. Document Delivery and Timeframes

While we strive to obtain and deliver documents as quickly as possible, actual delivery times depend on the responsiveness of the HOA or management company and are outside of our direct control. We provide estimated timeframes based on our experience but cannot guarantee specific delivery dates. For time-sensitive matters, we offer expedited processing options at additional cost, but even these are subject to third-party responsiveness.

7. Refund Policy

Due to the nature of our services, which involve immediate processing of requests and third-party fees, all sales are generally final. However, we may provide refunds in the following circumstances:

If we are unable to locate or obtain any documents for your property after a reasonable effort
If we confirm that no HOA exists for the property you specified (in which case a research fee may still apply)
If there was a technical error resulting in duplicate charges for the same order

Please contact GetHOADocs support for specific information regarding refunds and payment disputes.

8. Document Accuracy and Limitations

GetHOADocs obtains documents directly from HOAs, management companies, and other official sources. However, we do not create these documents and cannot guarantee their accuracy, completeness, or currency. Documents are provided as-is, and users should verify critical information with the HOA directly for time-sensitive or legally significant matters. We are not responsible for any errors, omissions, or outdated information contained in the documents we provide.

9. Intellectual Property

Platform Intellectual Property: All rights, title, and interest in the Platform and its underlying technology, trademarks, copyrights, and other intellectual property are owned or licensed by GetHOADocs. Unauthorized use of GetHOADocs's intellectual property is strictly prohibited.

Document Copyright: The HOA documents we provide may be subject to copyright protection by the original creators. Your purchase of these documents grants you a license to use them for personal or business purposes related to the specific property, but does not transfer copyright ownership or grant rights to redistribute, sell, or create derivative works.

10. Privacy and Data Use

We collect and process personal information as described in our Privacy Policy. By using our Platform, you consent to our data practices as described in that policy. We use property information you provide to fulfill document requests and may store this information to facilitate future requests and improve our services.

11. Limitation of Liability

To the maximum extent permitted by law, GetHOADocs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising out of or relating to your use of the Platform or the documents provided, even if GetHOADocs has been advised of the possibility of such damages. Our aggregate liability for any claims related to the Platform or services shall not exceed the amount you paid for the specific document order giving rise to the claim.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising out of these Terms or your use of the Platform will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Modifications to Terms

We may modify these Terms at any time by posting the revised terms on our Platform. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms. We will make reasonable efforts to notify users of significant changes through email or notices on our Platform.

14. Contact Information

For any questions or concerns regarding these Terms, please contact GetHOADocs at [email protected].